Ask before anyone gets hurt

Questions You’re Afraid to Ask

The tone can flirt. The answers should not.

Am I buying the exact plant or cutting shown?

When a listing offers individually identified choices, such as Heart of the Night A–E, you choose that exact item. For grouped rooted plants, the listing explains how the available plants are allocated and current photographs or details are confirmed before payment.

What is the difference between a cutting, rooted plant and graft?

A cutting is a stem section intended to form its own roots. A rooted plant has an established root system. A graft joins the desired cultivar to an established rootstock. Each has different handling needs; see The Morning After.

Will my plant flower exactly like the photograph?

The cultivar should retain its genetic characteristics, but colour intensity, flower form and timing can shift with heat, light, season, nutrition and maturity. Photographs show real examples, not a promise that every bloom will look identical.

When will a cutting flower?

There is no honest fixed date. Rooting success, cultivar, cutting size, climate and care all affect maturity. A rooted or grafted plant may have a head start, but flowering still cannot be guaranteed by a particular season.

Can you post interstate?

Never by assumption. Plant biosecurity rules vary by origin, destination and plant material. We confirm lawful movement and practical transport before any arrangement. Read Crossing State Lines.

Why can’t I check out yet?

The storefront and selection experience are being prepared before payment is activated. Current interest can be lodged through Whisper; no payment should be sent until the exact item and movement arrangements are confirmed.

What happens if something arrives damaged?

Photograph the unopened package, the packaging and the plant immediately, then contact us promptly. Do not discard anything until the delivery issue has been reviewed.

Do you provide a cultivar label?

Where the plant has an established cultivar identity and label, that identity is retained with the release. Individual product pages state what is included.